Payment, Shipping and Returns Policy

Shipping Policy and Costs

Once the order is placed, you will receive an email confirming the purchase made. All orders are prepared and shipped from Spain. When the order is ready for shipping in our warehouses, we will send you an email with the shipping code and the name of the transport company. With that code you can track your shipment. Our carrier will contact you on the eve of delivery.

Costs:

  • Spain (Except the Balearic Islands, Canary Islands, Ceuta and Melilla): FREE Shipping.

Delivery times range from five to fifteen days, depending on the destination.

All shipments are made in special packaging for works of this type and include special insurance for works of art against damage or loss.

Once the product is received, you have fifteen days to check that the product has no damage.

Return Policy: Satisfaction Guarantee - 15 days to change your mind

Sometimes, either because of the size, the framing or the finish, a photograph does not look as you expected once you hang it in your house. Therefore, we want you to place your order online and live the art closely without any risk. Place your order with complete peace of mind with our «Satisfied or your money back» guarantee. You can cancel the order whatever the reason or even return the works acquired in the first fifteen days since you receive it.

In case of return, we will make a refund of the entire purchase price, discounting the shipping costs and the customer will assume the costs of returning the work to our warehouses. In order to protect the parts, the items must be returned only in their original packaging and all protective materials must be used.

It is important to call our telephone support line before making the return, and you also have to fill in the entire return sheet that is included with the original shipment.

Secure Payment

Payment on our website is completely secure thanks to the online payment system of our bank partner Caixa. Your bank details circulate on the encrypted Internet network, that is, they are encrypted so that they are completely illegible. They are transmitted securely (SSL 128 bits technology) and are never in the possession of Artbert Gallery.

You can also pay your order through:

  • PayPal
  • Credit Card

Customers service

Any questions about your order or do you need additional information about the shipment?
Do not hesitate to contact us. We will be happy to help you.
Contact:
• By phone: + 34 647333635 from Monday to Friday from 9h to 19h
• By email: info@albertozaldivar.com